Support Center

Frequently Asked
Questions .

Everything you need to know about our custom sportswear manufacturing process, from fabric selection to global shipping.

01

Products & Materials

What types of athletics equipment do you supply?

We specialize in high-quality polyester fiber sports suits (e.g., football kits) and a wide range of training equipment, including agility ladders, training cones, field markers, and team vests. All our products are designed for durability and performance, ideal for athletes and sports trainers.

What types of fabric are used in your sports suits?

We use high-quality polyester fibers in our sports suits, providing a lightweight, breathable, and moisture-wicking experience for athletes. The fabric is designed to withstand intense activity, ensuring durability and comfort during both training and games. Additionally, it is quick-drying and resistant to fading, keeping your kits looking fresh game after game.

Are your products suitable for both professional teams and amateur athletes?

Absolutely! Whether you are outfitting a professional team or providing gear for a local sports league, our products are designed for athletes at all levels. We offer durable, comfortable sports suits and training equipment that meet the needs of both high-performance athletes and everyday fitness enthusiasts.
02

Customization & Design

Can I customize the products with my logo and branding?

Absolutely! We offer full customization options, including logos, colors, and packaging, so you can align our products with your brand.

How Do You Customize Logos on Football Kits?

We offer a variety of customization techniques to ensure your football kits are as unique as your brand. Depending on your design, we can apply your logo using embroidery, heat transfer, or silk screen printing. :

  • Embroidery: Ideal for premium, long-lasting results. Your logo is stitched directly into the fabric, adding a high-quality, textured finish that’s perfect for team kits.
  • Heat Transfer: Great for vibrant, detailed designs. We use heat transfer vinyl to press your logo onto the fabric, providing a smooth, sharp, and durable result.
  • Silk Screen Printing: Best for bold, large logos. This technique allows us to apply your design in bright, vibrant colors with excellent durability.

Can I order products in different sizes or colors?

Yes, we offer a wide range of sizes and color options for our sports suits and training equipment. Whether you need a specific size range for a team or want to match your brand colors, we can accommodate your requirements. Our team will work with you to select the best options for your target market.

How do I ensure my designs are printed or embroidered correctly?

To make sure your design looks perfect, please provide high-resolution logos or artwork in vector formats (e.g., .AI, .PDF). Our design team will review your artwork and provide a digital mockup, and then make pre-production samples for your approval before production begins, ensuring that everything meets your expectations.If you’re unsure about the file type, don’t worry—our team is happy to guide you through the process.
03

Production & Quality

What is your production capacity?

Our monthly production capacity is about 30,000-50,000 sets of sports uniforms. We have multiple production lines and experienced workers, which allows us to handle both small customized orders and large bulk orders.For regular football kits, the lead time is usually 15–25 days depending on order quantity and customization.

How do you ensure the quality of your products?

Our in-house production allows us to control quality at every stage, from raw material selection to final inspections. Additionally, we perform rigorous before-production, in-production, and pre-shipment quality checks to ensure every product meets your expectations.

What are your lead times for orders?

Thanks to our fully integrated production process, we maintain tight control over delivery schedules. Typical lead times range from 15-30 days, depending on the order size and customization requirements. For regular football kits, it is usually 15-25 days.

Do you provide samples before placing a bulk order?

Yes, we can provide samples to ensure the quality and customization meet your requirements. Samples are usually ready within 7-12 days.

How do you handle quality control for bulk orders?

Quality control is at the core of our operations. We conduct thorough checks at every stage of production--from the selection of materials to the final inspection of the finished products. For bulk orders, we also perform random sample testing to ensure each batch meets our high standards.This ensures that all your items arrive as expected, in perfect condition.
04

Orders & Pricing

What is the minimum order quantity (MOQ) for your products?

Our minimum order quantities vary depending on the product. Typically, MOQ for sports training items is 500 units and 100 sets for football kits, but we are happy to discuss specifics with you. We also have many products in stock to support startups. Please contact us for a detailed quote based on your needs.

Do you offer bulk discounts or special pricing for large orders?

Absolutely! We offer competitive pricing and bulk discounts for large orders. The more you order, the better the price per unit. Please reach out to us with your order details for a customized quote.

Why should I choose COOLWARE over other suppliers?

  • Complete In-House Production: We control every step from injection molding to tailoring ensuring strict quality standards.
  • Over 200 Ready-to-Ship Products: Ideal for startups needing quick stock.
  • Customization Expertise: Easy creation of products that align perfectly with your brand.
  • Seamless Communication: Our professional English-speaking team ensures efficient collaboration.

Which markets do you serve?

We export to North America, Europe, Asia, and other regions, with major clients in the USA, Canada, Japan, and Singapore. Our products are designed to meet international standards and certifications.
05

Shipping & Payment

What payment methods do you accept?

We accept T/T (Telegraphic Transfer). The regular terms are 30% deposit and the 70% balance paid before shipment / after inspection. Payment terms can be discussed based on your order requirements.

Do you handle shipping and logistics?

Yes, we offer flexible shipping solutions, including FOB, CIF, and DDP terms. Our experienced team ensures smooth and timely delivery to your destination.

Can I track my order once it is shipped?

Yes, we provide tracking information for every order once it is shipped. You well receive a tracking number via email to monitor your shipment is status.

What should I do if there is an issue with my order?

If you experience any issues--whether it is a product defect, incorrect items, or shipping delays--please contact us right away. Provide your order number and details, and we well take immediate action to resolve it.

Still have questions?

Our team is ready to help you with your custom order.